Returns & Faults
No small print games. Here's exactly where you stand when you buy from Nocta Vince — your legal rights, honoured in full.
Returns
Your 14-day right to cancel
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. Tell us you're cancelling within those 14 days (email works), then send the piece back within 14 days of telling us — unworn, in its original condition and packaging. We refund you in full, including standard outbound delivery, within 14 days of receiving the item back, to your original payment method.
You arrange and pay return postage on change-of-mind returns — we recommend a tracked service, as the item is your responsibility until it reaches us.
What can't be returned
- Earrings — sold new and sealed; for hygiene reasons they can't be returned once worn or unsealed. This doesn't affect your rights if they arrive faulty.
- Made-to-order or personalised pieces — exempt from change-of-mind returns under the Regulations. Faulty is different: see below.
How to start a return
Email ossie@noctavince.co.uk with your order number and whether it's a change of mind or a fault. A real person replies, usually same day, with the return address and next steps.
If something's wrong with the piece
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your piece arrives faulty, damaged or not as described, you have 30 days to reject it for a full refund — including return postage, which we cover. After 30 days you're entitled to a repair or replacement.
In practice that means things like a stone lost from a faulty setting, a clasp that gives out, or a piece that turns up damaged in the box. Email ossie@noctavince.co.uk with a photo and your order number and we'll put it right.
What isn't a fault
We don't offer a warranty against wear, and we'd rather tell you why than bury it.
Our pieces are plated — a solid brass core, a palladium barrier layer, then a rhodium finish. Plating is a surface, and on every plated piece ever made, ours included, that surface thins with time, contact and cleaning. That's normal wear, not a manufacturing defect, and it isn't something we cover.
Also not covered: misuse, accidental damage, loss or theft, alterations by anyone else, and damage from chlorine, salt water, sweat, perfume, aftershave or harsh cleaners. The Care Guide is how you slow all of it down — it's worth the two minutes.
The legal bits
Nothing on this page limits or replaces your statutory rights as a UK consumer. Nocta Vince is a UK, VAT-registered business dispatching from the UK. These terms are governed by the law of England and Wales.