Shipping policy

Last updated: September 2026

Thank you for shopping with Nocta Vince. We ship worldwide from our international shipping centre, and we would rather tell you exactly how it works than leave you guessing.

Dispatch

We dispatch Monday to Saturday.

Order before 8am UK time on a dispatch day and your order leaves the same day. After that it goes the next dispatch day.

In other time zones that is 9am in Central Europe, 3am US Eastern, 6pm in eastern Australia, and 4pm in Singapore and Hong Kong.

Sunday orders are dispatched on Monday.

Delivery options

Standard — duties and taxes are included in what you pay us. Nothing further to pay on delivery.

Express — a faster carrier service. Duties and taxes are not included and are payable by you on or before delivery. See below.

Delivery rates, available services and any free-delivery threshold for your destination are shown at checkout, in your currency, before you pay.

Import duties & taxes

Import duties, taxes and customs charges are set by the authorities in the destination country. They are not set by us, we do not receive them, and they differ from country to country and sometimes from parcel to parcel.

On Standard delivery these are included in your order total and there is nothing to pay on arrival.

On Express delivery they are not included. The carrier will contact you to collect any duties, taxes and their own handling fee before releasing the parcel. These charges are your responsibility as the importer, and they are in addition to what you paid us. If you would rather not deal with this, choose Standard.

If an Express parcel is refused, unclaimed, or abandoned because the charges were not paid, it is returned to us or destroyed by the carrier. Where it comes back to us we will refund the price of the goods, less the outbound and return carriage we actually paid.

Customs delays and inspections

Any parcel crossing a border can be held for inspection or processing. It happens on Standard and Express alike, it is done by the destination country's authorities, and no retailer or carrier can prevent it, predict it or hurry it along.

A parcel held in customs is not a lost parcel. It is almost always released, and we will chase it with you the whole way.

Delivery estimates below are for normal transit and do not include time spent in customs. A delay caused by customs is outside our control and is not a fault in the goods, so it does not by itself entitle you to a refund — but your statutory rights, including your right to cancel and your rights if a parcel never arrives at all, are unaffected and are set out in our Refund policy.

Delivery times

Where your parcel is left

We would rather it went into your hands.

Your parcel is tracked the whole way. Once it reaches your country it is handed to a local carrier — Royal Mail or Evri in the United Kingdom, DHL, DPD or the national post elsewhere in Europe, USPS or UPS in the United States, Australia Post in Australia, and the equivalent in every other market — and that carrier makes the delivery.

We do not ask any carrier to leave your parcel unattended. We give them your address and nothing else.

Carriers let you change that yourself. If you tell them — in their app, on their website, in your carrier account or with a note at your door — to leave your parcel in a safe place, with a neighbour, or anywhere other than in your hands, that instruction is yours and it is given after your parcel has left us. We are not told when you do it and we cannot overrule it.

A named neighbour. If you ask for delivery to a specific neighbour and they accept the parcel, that is delivery. The parcel is in the hands of someone you chose, and it is then between you and them.

A safe place. A porch, a bin store or a shed is a place, not a person, and a parcel left in one is exposed in a way a parcel handed over is not. Most carriers photograph what they leave and where. If something goes wrong we will get that photograph and the tracking record and look at what actually happened — we will not refuse you simply because you gave an instruction, and we will not pretend a safe place is as safe as your own hands.

If nobody will be in, a neighbour you trust, a parcel locker or a collection point is safer than a doorstep. Every carrier offers at least one of them, and they cost nothing.

If it does not arrive

Tell us. We will chase the carrier with you and we will not leave you dealing with them alone.

We will ask for the delivery photograph, the tracking record and, where the carrier has one, the signature. Where a parcel is lost in transit, we will put it right.

Nothing here affects your statutory rights.

Wrong address

We send to the address given at checkout. If it is wrong, tell us before it ships and we will change it. Once it has gone we cannot redirect it.

Some countries require a national ID number, tax number or customs code before a parcel can clear. Where yours does, we will ask you for it, and we cannot ship until we have it.

 

Nocta Vince is a trading name of Nocta Vince Limited, company number 81184869, registered at Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong.