Refund policy
Last updated: September 2026
We stand behind the quality of every piece crafted under Nocta Vince. We ship worldwide, and the promises below are the same wherever you are.
If for any reason you are not fully satisfied with your purchase, this policy is meant to make putting it right simple.
Your rights come first
Wherever you live, your own country's consumer law gives you rights that we cannot reduce, and nothing in this policy tries to. What we promise below is in addition to those rights, never instead of them — and where your local law gives you more than we offer here, you get more.
That includes, among others, the Consumer Rights Act 2015 in the United Kingdom, the legal guarantee of conformity in the European Union, and the consumer guarantees under the Australian Consumer Law. If you are unsure what applies where you are, ask us and we will tell you honestly.
Changed your mind — 14 days
Tell us within 14 days of delivery and send the piece back unworn, in the condition it arrived, with its pouch and packaging. Once it reaches us we refund you within 14 days, to the method you paid with.
We offer this everywhere we ship, including countries whose law does not require it.
Return postage is yours on a change of mind. Use a tracked service — until it reaches us it is still your parcel.
Earrings ship sealed. For hygiene reasons, they cannot be refunded once the seal is broken.
Arrived faulty or not as described — 30 days
If a piece arrives faulty or not as described, tell us within 30 days and you can have your money back in full. We pay the return postage.
After 30 days, the guarantee below applies — and so does whatever longer period your own law gives you.
The 12-month guarantee
Every piece carries a 12-month guarantee against manufacturing faults — a clasp that fails without being forced, a setting that was never closed properly, a plating fault present from the start.
Where we confirm one, we replace the piece once, free of charge. That is the remedy.
We guarantee 12 months rather than a lifetime because plating is a surface and surfaces wear. We would rather tell you exactly what we stand behind and then stand behind it.
The guarantee does not cover normal wear, plating wearing thin over time, water, perfume or sweat, stones lost or dislodged through wear or impact, damage from lack of care or from being forced, or loss and theft. Faults are on us. Wear is not.
This guarantee is a promise we choose to make. It is not the limit of your rights. In many countries the law makes us answerable for a fault for longer than 12 months — in the European Union, for at least two years — and where it does, that period applies and this guarantee sits on top of it.
Customs, duties and delays
Import charges and time spent in customs are set by the authorities in your country. They are not a fault in the goods and are not covered by this policy. Our Shipping policy explains how they work, and which delivery option includes them.
How to start any of the above
Email ossie@noctavince.co.uk with your order number and a photograph. Instagram DM @noctavince is usually faster.
Do not send anything back before we have replied — we will tell you where it goes. Returns are received at our international shipping centre, not at our registered office, so the address we give you is the one to use.
Nocta Vince is a trading name of Nocta Vince Limited, company number 81184869, registered at Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong.
