Privacy policy

Last updated: September 2026

At Nocta Vince, your privacy and trust are central to everything we do.

When you choose to shop with us, you place confidence in our brand — and we take that responsibility seriously.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase, wherever in the world you are.

By using our website, you agree to the collection and use of information in accordance with this policy.

Nocta Vince is a trading name of Nocta Vince Limited, a company registered in Hong Kong (company number 81184869), which is the data controller responsible for your personal information.

 

1. Information We Collect

To fulfill your order and improve our services, we may collect:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely through verified payment partners — we never see or store your full card number)

 

We use this data to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send order updates and transactional communications
  • Meet legal, tax and customs obligations in the countries we ship to
  • Improve the shopping experience and website performance

 

2. Cookies

Cookies are small files stored on your device to enhance your experience.

They help us remember your preferences, analyze performance, and offer relevant promotions.

You can choose to accept or decline cookies in your browser settings. Disabling cookies may limit website functionality.

 

3. Third-Party Services

We work with trusted third-party providers to process payments, fulfill and ship orders, clear customs, and analyze website performance.

These partners only have access to the data required to perform their role and are prohibited from using it for any other purpose.

 

4. International Transfers

We are established in Hong Kong, we fulfil orders from an international shipping centre, and our service providers and carriers operate in many countries. Your personal information will therefore be transferred to, stored in and processed in countries other than your own, including countries whose data protection laws differ from those where you live.

Where we do this we require appropriate safeguards, so that your information keeps the protection your own law gives it. If you would like to know what safeguards apply to a transfer that affects you, ask us and we will tell you.

Shipping internationally also means we must pass your name, address and order details to carriers and to customs authorities in the destination country. We cannot deliver to you without doing this.

 

5. Security

Your privacy is important to us. All transactions are encrypted and handled securely.

While we follow industry-standard practices, no electronic storage or online transmission is 100% secure, and we cannot guarantee absolute protection from external breaches.

 

6. Links to Other Websites

Our website may include links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal information.

 

7. Your Rights

You have the right to ask us for a copy of the personal data we hold about you, to have it corrected, to have it deleted, and to object to or restrict how we use it.

The exact rights you have depend on where you live — the United Kingdom and European Union give a particular set under data protection law, and other countries give their own. We apply these rights to every customer, wherever you are, rather than only to those whose law requires it.

To make a request, contact us at noctavince@gmail.com. We will respond within one month.

If you are not satisfied with our answer, you may complain to the data protection authority in your country.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. All updates will appear on this page with a revised “Last updated” date.

 

9. Contact

If you have questions about this policy, contact us at:

Nocta Vince Limited

Unit 1603, 16/F, The L. Plaza

367–375 Queen's Road Central

Sheung Wan, Hong Kong

Email: ossie@noctavince.co.uk