Questions

A solid brass core, lost-wax cast. Never hollow, never stamped sheet metal. 5A cubic zirconia stones, hand-set one by one so they sit flush and stay put. A palladium barrier, then rhodium over the top.

That is the whole of it. No mystery alloy, no filler.

Not from how it is made. Rhodium over a palladium barrier over solid brass, and nickel-free. Mine is twelve months old and has never marked me.

Green comes from plating being stripped, and what strips plating is water and chemicals: sweat, chlorine, soap, cologne, aftershave, lotion. That is true of every plated piece from every brand at every price, ours included. Spray scent straight onto it or wear it in the shower for long enough and you will wear through the finish.

So: this is built to last a long time, and how long you get is down to how you treat it. Three rules. Do not get it wet. Scent goes on before the jewellery. Back in the pouch when it comes off.

Solid cast brass, a palladium barrier, then rhodium on top. Nickel-free. Skin is skin and we're not going to make promises about yours — but there's no nickel in it to react to.

18 inch is tight to the neck. On most men it reads as a choker rather than a chain.

20 inch sits just below the collarbone. It is the one most people buy and it works with almost everything.

22 inch sits on the upper chest and reads as the longer piece when you stack two.

24 inch rests comfortably at the middle of the chest. The length for a statement pendant, or for layering over something shorter. It clears a hood.

Not sure? Hold a piece of string against your neck and you will see exactly where it falls before you order.

3 to 4MM is subtle, everyday, and stacks well with other chains. 5 to 8MM is balanced: noticeable without being loud. 10MM and up is a statement, and at that width the chain is the outfit.

Three rules. Do not get it wet. Scent goes on before the jewellery. Back in the pouch when it comes off.

Beyond that: wipe it with a soft dry cloth after wearing to lift oils and sweat, store it dry with the clasp done up, and do not pile pieces together because stones scratch metal.

To clean it: warm water with a little neutral washing-up liquid, five to ten minutes, then out and dried properly. No ultrasonic cleaners, no silver dip, no abrasive polishes. They strip plating.

Do that and it lasts. It is a small amount of care for a piece you paid for.

Free next-day delivery on UK orders over £150. Under that, choose Royal Mail Tracked 24 or Tracked 48 at checkout. Both are tracked; you pick the speed.

Order before 12pm on a working day and it ships the same day. After 12pm, at a weekend or on a bank holiday, it goes out the next working day. The date under the buy button is the real one and it counts weekends and bank holidays.

Yes, at checkout. Delivery times vary by destination and you'll see the estimate when you enter your address. Any import duties are set by your country rather than by us.

Twelve months. If a piece fails because of something we got wrong in making it, tell us within twelve months of delivery and we replace it once, free of charge.

That is a narrow promise on purpose. Wear is not a fault: plating thins, and after eight or ten months of steady wear a stone can work loose. That is a plated piece doing what plated pieces do. You are not paying thousands for this, and nobody honest is offering you a lifetime at this price.

Looked after, it will outlast the guarantee by a distance. That part is in your hands. Full terms on the Guarantee & Care page.

Your legal rights are honoured in full. You have 30 days from delivery to reject a faulty piece for a full refund, and a repair or replacement after that. In the UK that is the Consumer Rights Act 2015. In the EU your statutory guarantee runs two years. We honour whichever is longer where you are, and we are not shortening either. We cover the return postage on faults.

A fault is something that was wrong when it reached you, and realistically you will know within days.

DM us on Instagram @noctavince for the quickest reply, or email ossie@noctavince.co.uk with your order number and clear photographs. Either way you get me, and I will tell you straight which side yours falls on.

14 days from the day it arrives. That is our policy wherever you are, and where your own law gives you longer, you get the longer one. It needs to come back in a condition we can sell: handle it like you would in a shop, not like you have owned it a month. Return postage is on you.

Earrings are sold new and sealed, so for hygiene reasons they cannot be returned once the seal is broken.

DM @noctavince or email ossie@noctavince.co.uk with your order number to start one, or read the full terms on the Guarantee & Care page.