FAQ

Every piece starts with a solid brass core — lost-wax cast, never hollow, never stamped sheet metal. That's the foundation. On top of that, 5A cubic zirconia stones are hand-set individually, one by one, so they sit flush and stay put. Then comes a palladium barrier — this is what the cheap stuff skips. It stops tarnishing at the source. Finally, 3 microns of rhodium plating. That's 6x the thickness of standard plating. Zero nickel throughout. The result is a piece that looks sharp, stays sharp, and won't give your skin a hard time.

No. The palladium barrier layer prevents oxidation before it can start — it doesn't just slow it down, it stops it. The rhodium plating on top is 3 microns thick, which is 6x what most brands use. That's built for daily wear, not display. And because there's zero nickel in any of our pieces, you won't get the green tint or skin reactions you get with lower-grade alloys. Wear it every day. That's what it's made for.

Manufacturing defects — stone loss, clasp failure, plating issues under normal wear. If something goes wrong with how the piece was made, we replace it. No questions, no time limit. Email hello@noctavince.com with your order number and a photo of the issue. We'll sort it.

18" sits at collar-bone level — close to the neck, clean and minimal. 20" sits mid-chest — this is the most popular length, works with almost everything. 22" sits lower chest — a bit more relaxed, still clean. 24" sits around the stomach — statement length, built for layering. Not sure? Grab a tape measure or a piece of string, hold it against your neck, and you'll see exactly where it falls before you order.

3–4MM: subtle, everyday wear, stacks well with other chains. 5–8MM: balanced — works with most outfits, noticeable without being loud. 10–15MM+: statement. At this width, the chain is the outfit. Pick based on how you want to wear it.

Yes. Waterproof and sweat-resistant. The rhodium plating handles moisture without breaking down. If you've been in a chlorine pool or the sea, rinse with clean water and pat dry — that's good practice for any jewellery, ours included. Beyond that, wear it and don't think about it.

Wipe with a soft cloth after wearing to remove oils and sweat. Store it in the pouch it came with — keeps it scratch-free. Keep it away from harsh chemicals: aftershave, bleach, cleaning products. No ultrasonic cleaners. That's it. Simple.

Free next day delivery on all UK orders. Order by 12PM and your piece ships the same day, arriving the next working day. Miss the 12PM cut-off? It goes out first thing the following morning.

Yes. International shipping is available at checkout. Delivery times vary by destination — you'll see the estimated timeframe when you enter your address.

30-day returns on unworn items in their original packaging. If you want to return something, email hello@noctavince.com with your order number and we'll get it started.