If a piece fails because of something we got wrong in making it, tell us within 12 months of delivery and we will replace it once, free of charge.

If it arrives damaged or faulty, tell us within 30 days and you can have your money back. We cover the return postage on faults.

What the guarantee does not cover

Wear. Plating thins with time and contact, and after months of steady wear a stone can work loose. That is a plated piece doing what plated pieces do, and it is not a defect. It is a hundred pounds, not a thousand, and nobody honest is offering you a lifetime at this price.

It will not go green on its own. Green comes from the plating being stripped, and what strips plating is water and chemicals — sweat, chlorine, soap, cologne, aftershave, lotion. That is true of every plated piece from every brand at every price. So how long yours lasts is largely down to how you treat it, and we would rather say that plainly now than argue about it later.

How to look after it

Three rules, and they cover most of it.

• Do not get it wet. Off before you shower, swim, train or sleep. Rain and washing up too.
• Scent goes on first. Aftershave, cologne and lotion before the jewellery, once your skin is dry.
• Back in the pouch when it comes off. Not on the side, not in a pocket, not in the car.

Beyond that: wipe it with a soft dry cloth after wearing, store it dry with the clasp done up, and do not pile pieces together because stones scratch metal. To clean it, use warm water with a little neutral washing-up liquid for five to ten minutes, then dry it properly. No ultrasonic cleaners, no silver dip, no abrasive polishes — they strip plating.

Do that and it will outlast the guarantee by a distance.

Changed your mind

You have 14 days from delivery. Return postage is yours to cover; the refund is the price of the piece. Earrings are sold sealed and cannot come back once opened. That is separate from the guarantee, which is about faults rather than second thoughts.

Making a claim

DM us on Instagram @noctavince for the quickest reply, or email ossie@noctavince.co.uk with your order number and clear photographs. Either way you get me, and I will tell you straight which side yours falls on.

Your legal rights

This guarantee is offered in addition to your rights under the Consumer Rights Act 2015 and does not affect them.